Using toolbar data to understand Yahoo! Answers usage

Giovanni Gardelli, Ingmar Weber

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

We use Yahoo! Toolbar data to gain insights into why people use Q&A sites. We look at questions asked on Yahoo! Answers and analyze both the pre-question behavior of users as well as their general online behavior. Our results indicate that there is a one-dimensional spectrum of users ranging from \social users" to \informational users" and that web search and Q&A sites complement each other, rather than compete. Concerning the pre-question behavior, users who first issue a question-related query are more likely to issue informational questions, rather than conversational ones, and such questions are less likely to attract an answer. Finally, we only find weak evidence for topical congruence between a user's questions and his web queries Copyright is held by the author/owner(s).

Original languageEnglish
Title of host publicationWWW'12 - Proceedings of the 21st Annual Conference on World Wide Web Companion
Pages509-510
Number of pages2
DOIs
Publication statusPublished - 21 May 2012
Event21st Annual Conference on World Wide Web, WWW'12 - Lyon, France
Duration: 16 Apr 201220 Apr 2012

Publication series

NameWWW'12 - Proceedings of the 21st Annual Conference on World Wide Web Companion

Other

Other21st Annual Conference on World Wide Web, WWW'12
CountryFrance
CityLyon
Period16/4/1220/4/12

Keywords

  • Community question answering sites
  • Conversational vs. informational
  • Web search
  • Yahoo! Answers

ASJC Scopus subject areas

  • Computer Networks and Communications

Cite this

Gardelli, G., & Weber, I. (2012). Using toolbar data to understand Yahoo! Answers usage. In WWW'12 - Proceedings of the 21st Annual Conference on World Wide Web Companion (pp. 509-510). (WWW'12 - Proceedings of the 21st Annual Conference on World Wide Web Companion). https://doi.org/10.1145/2187980.2188101