The utility argument – making a case for broadband SLAs

Zachary S. Bischof, Fabián E. Bustamante, Rade Stanojevic

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Most residential broadband services are described in terms of their maximum potential throughput rate, often advertised as having speeds “up to X Mbps”. Though such promises are often met, they are fairly limited in scope and, unfortunately, there is no basis for an appeal if a customer were to receive compromised quality of service. While this ‘best effort’ model was sufficient in the early days, we argue that as broadband customers and their devices become more dependent on Internet connectivity, we will see an increased demand for more encompassing Service Level Agreements (SLA). In this paper, we study the design space of broadband SLAs and explore some of the trade-offs between the level of strictness of SLAs and the cost of delivering them. We argue that certain SLAs could be offered almost immediately with minimal impact on retail prices, and that ISPs (or third parties) could accurately infer the risk of offering SLA to individual customers – with accuracy comparable to that in the car or credit insurance industry – and price the SLA service accordingly.

Original languageEnglish
Title of host publicationPassive and Active Measurement - 18th International Conference, PAM 2017, Proceedings
PublisherSpringer Verlag
Pages156-169
Number of pages14
Volume10176 LNCS
ISBN (Print)9783319543277
DOIs
Publication statusPublished - 2017
Event18th International Conference on Passive and Active Measurement, PAM 2017 - Sydney, Australia
Duration: 30 Mar 201731 Mar 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10176 LNCS
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

Other18th International Conference on Passive and Active Measurement, PAM 2017
CountryAustralia
City Sydney
Period30/3/1731/3/17

Fingerprint

Service Level Agreement
Insurance
Broadband
Quality of service
Railroad cars
Customers
Throughput
Internet
Costs
Industry
Appeal
Quality of Service
Immediately
Connectivity
Speedup
Trade-offs
Sufficient
Dependent
Model

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Bischof, Z. S., Bustamante, F. E., & Stanojevic, R. (2017). The utility argument – making a case for broadband SLAs. In Passive and Active Measurement - 18th International Conference, PAM 2017, Proceedings (Vol. 10176 LNCS, pp. 156-169). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10176 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-54328-4_12

The utility argument – making a case for broadband SLAs. / Bischof, Zachary S.; Bustamante, Fabián E.; Stanojevic, Rade.

Passive and Active Measurement - 18th International Conference, PAM 2017, Proceedings. Vol. 10176 LNCS Springer Verlag, 2017. p. 156-169 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10176 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Bischof, ZS, Bustamante, FE & Stanojevic, R 2017, The utility argument – making a case for broadband SLAs. in Passive and Active Measurement - 18th International Conference, PAM 2017, Proceedings. vol. 10176 LNCS, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10176 LNCS, Springer Verlag, pp. 156-169, 18th International Conference on Passive and Active Measurement, PAM 2017, Sydney, Australia, 30/3/17. https://doi.org/10.1007/978-3-319-54328-4_12
Bischof ZS, Bustamante FE, Stanojevic R. The utility argument – making a case for broadband SLAs. In Passive and Active Measurement - 18th International Conference, PAM 2017, Proceedings. Vol. 10176 LNCS. Springer Verlag. 2017. p. 156-169. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-54328-4_12
Bischof, Zachary S. ; Bustamante, Fabián E. ; Stanojevic, Rade. / The utility argument – making a case for broadband SLAs. Passive and Active Measurement - 18th International Conference, PAM 2017, Proceedings. Vol. 10176 LNCS Springer Verlag, 2017. pp. 156-169 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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