The role of communication in collaborative information searching

Madhu C. Reddy, Bernard J. Jansen, Rashmi Krishnappa

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Citations (Scopus)

Abstract

Collaboration plays an important role in the information seeking and retrieval activities within a team setting. In this research, we examined the impact of collaborative design features in two information retrieval tools that explicitly support collaboration. We designed the two collaborative information searching prototype, MUSE (Multi-User Search Engine) and MUST (Multi-User Search and Talk) and evaluated both systems. Results indicate that the communication (i.e., chat) function played an important role in enhancing the information seeking process by establishing common ground among group members. We also identified unexpected challenges that arose as the prototypes were used during these activities. These challenges were both technical and social in nature. We discuss implications for system design and directions for future research.

Original languageEnglish
Title of host publicationASIST 2008
Subtitle of host publicationProceedings of the 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People
Volume45
Publication statusPublished - 1 Dec 2008
EventASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People - Columbus, OH, United States
Duration: 24 Oct 200829 Oct 2008

Conference

ConferenceASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People
CountryUnited States
CityColumbus, OH
Period24/10/0829/10/08

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ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

Cite this

Reddy, M. C., Jansen, B. J., & Krishnappa, R. (2008). The role of communication in collaborative information searching. In ASIST 2008: Proceedings of the 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People (Vol. 45)