The role of communication in collaborative information searching

Madhu C. Reddy, Bernard Jansen, Rashmi Krishnappa

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Citations (Scopus)

Abstract

Collaboration plays an important role in the information seeking and retrieval activities within a team setting. In this research, we examined the impact of collaborative design features in two information retrieval tools that explicitly support collaboration. We designed the two collaborative information searching prototype, MUSE (Multi-User Search Engine) and MUST (Multi-User Search and Talk) and evaluated both systems. Results indicate that the communication (i.e., chat) function played an important role in enhancing the information seeking process by establishing common ground among group members. We also identified unexpected challenges that arose as the prototypes were used during these activities. These challenges were both technical and social in nature. We discuss implications for system design and directions for future research.

Original languageEnglish
Title of host publicationProceedings of the ASIST Annual Meeting
Volume45
Publication statusPublished - 2008
Externally publishedYes
EventASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People - Columbus, OH
Duration: 24 Oct 200829 Oct 2008

Other

OtherASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People
CityColumbus, OH
Period24/10/0829/10/08

Fingerprint

Search engines
Information retrieval
Systems analysis
communication
Communication
chat
information retrieval
group membership
search engine

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

Cite this

Reddy, M. C., Jansen, B., & Krishnappa, R. (2008). The role of communication in collaborative information searching. In Proceedings of the ASIST Annual Meeting (Vol. 45)

The role of communication in collaborative information searching. / Reddy, Madhu C.; Jansen, Bernard; Krishnappa, Rashmi.

Proceedings of the ASIST Annual Meeting. Vol. 45 2008.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Reddy, MC, Jansen, B & Krishnappa, R 2008, The role of communication in collaborative information searching. in Proceedings of the ASIST Annual Meeting. vol. 45, ASIST 2008: 71st ASIST Annual Meeting: People Transforming Information - Information Transforming People, Columbus, OH, 24/10/08.
Reddy MC, Jansen B, Krishnappa R. The role of communication in collaborative information searching. In Proceedings of the ASIST Annual Meeting. Vol. 45. 2008
Reddy, Madhu C. ; Jansen, Bernard ; Krishnappa, Rashmi. / The role of communication in collaborative information searching. Proceedings of the ASIST Annual Meeting. Vol. 45 2008.
@inproceedings{950aec2ea10940f68891809d83c17829,
title = "The role of communication in collaborative information searching",
abstract = "Collaboration plays an important role in the information seeking and retrieval activities within a team setting. In this research, we examined the impact of collaborative design features in two information retrieval tools that explicitly support collaboration. We designed the two collaborative information searching prototype, MUSE (Multi-User Search Engine) and MUST (Multi-User Search and Talk) and evaluated both systems. Results indicate that the communication (i.e., chat) function played an important role in enhancing the information seeking process by establishing common ground among group members. We also identified unexpected challenges that arose as the prototypes were used during these activities. These challenges were both technical and social in nature. We discuss implications for system design and directions for future research.",
author = "Reddy, {Madhu C.} and Bernard Jansen and Rashmi Krishnappa",
year = "2008",
language = "English",
isbn = "0877155402",
volume = "45",
booktitle = "Proceedings of the ASIST Annual Meeting",

}

TY - GEN

T1 - The role of communication in collaborative information searching

AU - Reddy, Madhu C.

AU - Jansen, Bernard

AU - Krishnappa, Rashmi

PY - 2008

Y1 - 2008

N2 - Collaboration plays an important role in the information seeking and retrieval activities within a team setting. In this research, we examined the impact of collaborative design features in two information retrieval tools that explicitly support collaboration. We designed the two collaborative information searching prototype, MUSE (Multi-User Search Engine) and MUST (Multi-User Search and Talk) and evaluated both systems. Results indicate that the communication (i.e., chat) function played an important role in enhancing the information seeking process by establishing common ground among group members. We also identified unexpected challenges that arose as the prototypes were used during these activities. These challenges were both technical and social in nature. We discuss implications for system design and directions for future research.

AB - Collaboration plays an important role in the information seeking and retrieval activities within a team setting. In this research, we examined the impact of collaborative design features in two information retrieval tools that explicitly support collaboration. We designed the two collaborative information searching prototype, MUSE (Multi-User Search Engine) and MUST (Multi-User Search and Talk) and evaluated both systems. Results indicate that the communication (i.e., chat) function played an important role in enhancing the information seeking process by establishing common ground among group members. We also identified unexpected challenges that arose as the prototypes were used during these activities. These challenges were both technical and social in nature. We discuss implications for system design and directions for future research.

UR - http://www.scopus.com/inward/record.url?scp=71949119977&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=71949119977&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:71949119977

SN - 0877155402

SN - 9780877155409

VL - 45

BT - Proceedings of the ASIST Annual Meeting

ER -