The impact of automated assistance on the information retrieval process

Bernard J. Jansen, George K. Kroner

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Advanced information retrieval systems providing automated assistance offer the opportunity to greatly enhance the effectiveness of the information retrieval process. One issue in designing such systems is determining the effect that the automated assistance has on the tasks and sequence of tasks within this process. Using verbal protocol data and transaction log analysis, we present a taxonomy of tasks when utilizing information retrieval systems with automated assistance, along with a temporal analysis of when interaction with the automated assistance occurs. Results indicate that there is a predictable pattern of user interaction with automated assistance with implications for the design of information retrieval systems.

Original languageEnglish
Title of host publicationCHI'03 Extended Abstracts on Human Factors in Computing Systems, CHI EA'03
Pages1004-1005
Number of pages2
DOIs
Publication statusPublished - 1 Dec 2003
EventConference on Human Factors in Computing Systems, CHI EA 2003 - Ft. Lauderdale, FL, United States
Duration: 5 Apr 200310 Apr 2003

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

ConferenceConference on Human Factors in Computing Systems, CHI EA 2003
CountryUnited States
CityFt. Lauderdale, FL
Period5/4/0310/4/03

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Keywords

  • Explanations
  • Information retrieval
  • User interaction

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Jansen, B. J., & Kroner, G. K. (2003). The impact of automated assistance on the information retrieval process. In CHI'03 Extended Abstracts on Human Factors in Computing Systems, CHI EA'03 (pp. 1004-1005). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/765891.766118