The impact of automated assistance on the information retrieval process

Bernard Jansen, George K. Kroner

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Advanced information retrieval systems providing automated assistance offer the opportunity to greatly enhance the effectiveness of the information retrieval process. One issue in designing such systems is determining the effect that the automated assistance has on the tasks and sequence of tasks within this process. Using verbal protocol data and transaction log analysis, we present a taxonomy of tasks when utilizing information retrieval systems with automated assistance, along with a temporal analysis of when interaction with the automated assistance occurs. Results indicate that there is a predictable pattern of user interaction with automated assistance with implications for the design of information retrieval systems.

Original languageEnglish
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
Pages1004-1005
Number of pages2
DOIs
Publication statusPublished - 2003
Externally publishedYes
EventConference on Human Factors in Computing Systems, CHI EA 2003 - Ft. Lauderdale, FL
Duration: 5 Apr 200310 Apr 2003

Other

OtherConference on Human Factors in Computing Systems, CHI EA 2003
CityFt. Lauderdale, FL
Period5/4/0310/4/03

Fingerprint

Information retrieval systems
Information retrieval
Taxonomies

Keywords

  • Explanations
  • Information retrieval
  • User interaction

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

Jansen, B., & Kroner, G. K. (2003). The impact of automated assistance on the information retrieval process. In Conference on Human Factors in Computing Systems - Proceedings (pp. 1004-1005) https://doi.org/10.1145/765891.766118

The impact of automated assistance on the information retrieval process. / Jansen, Bernard; Kroner, George K.

Conference on Human Factors in Computing Systems - Proceedings. 2003. p. 1004-1005.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Jansen, B & Kroner, GK 2003, The impact of automated assistance on the information retrieval process. in Conference on Human Factors in Computing Systems - Proceedings. pp. 1004-1005, Conference on Human Factors in Computing Systems, CHI EA 2003, Ft. Lauderdale, FL, 5/4/03. https://doi.org/10.1145/765891.766118
Jansen B, Kroner GK. The impact of automated assistance on the information retrieval process. In Conference on Human Factors in Computing Systems - Proceedings. 2003. p. 1004-1005 https://doi.org/10.1145/765891.766118
Jansen, Bernard ; Kroner, George K. / The impact of automated assistance on the information retrieval process. Conference on Human Factors in Computing Systems - Proceedings. 2003. pp. 1004-1005
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