The emergence of online widescale interaction in unexpected events: Assistance, alliance & retreat

Leysia Palen, Sarah Vieweg

Research output: Chapter in Book/Report/Conference proceedingConference contribution

66 Citations (Scopus)

Abstract

This paper examines online, widescale interaction during an emergency event of national interest. Widescale interaction describes the potential for broad, immediate, and varied participation that the conditions of online forums, and social networking sites in particular, increasingly allow. Here, we examine a group on a popular social networking site as a virtual destination in the aftermath of the Northern Illinois University (NIU) shootings of February 14, 2008 in relation to related activity that happened in response to the Virginia Tech (VT) tragedy 10 months earlier. We consider features of interactions that are enabled when a vast audience converges under such conditions. We discuss how commiseration and information seeking are interrelated, and how geographical communities that share a common experience ally in such a public, online setting.

Original languageEnglish
Title of host publicationCSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work
Pages117-126
Number of pages10
DOIs
Publication statusPublished - 1 Dec 2008
Event2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08 - San Diego, CA, United States
Duration: 8 Nov 200812 Nov 2008

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08
CountryUnited States
CitySan Diego, CA
Period8/11/0812/11/08

Keywords

  • Computer-mediated communication
  • Crisis informatics
  • Disaster
  • Emergency
  • Social networking sites

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

Cite this

Palen, L., & Vieweg, S. (2008). The emergence of online widescale interaction in unexpected events: Assistance, alliance & retreat. In CSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work (pp. 117-126). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). https://doi.org/10.1145/1460563.1460583