Supporting "everyday analysts" in safety- and time-critical situations

Leysia Palen, Sarah Vieweg, Kenneth Mark Anderson

Research output: Contribution to journalArticle

66 Citations (Scopus)

Abstract

The need for quick, timely, and accurate information is critical in emergency events. During mass emergencies, people assemble information from both official and unofficial sources. As digital access expands, people will increasingly incorporate information from digital sources into decision making and assess it against the local circumstances they experience. If we extrapolate what such behavior means for the future, we can see that information management under emergency conditions will need to become increasingly socially distributed. The key question then is how to assess the quality of information: how "good" or "bad" it is; whether it is "misinformation" or "disinformation." Borrowing from Simon's notion of satisficing, the authors argue that people's assessment of information helpfulness and credibility is a function of the "everyday analytic" skills they employ during mass emergencies. To facilitate the critical work of "everyday analysts," we outline a research agenda for the development of analytical support tools.

Original languageEnglish
Pages (from-to)52-62
Number of pages11
JournalInformation Society
Volume27
Issue number1
DOIs
Publication statusPublished - 1 Jan 2011
Externally publishedYes

Fingerprint

Information management
Decision making
disinformation
information management
credibility
time
Emergency
Safety
Analysts
decision making
event
experience

Keywords

  • Citizen response
  • Computer-mediated communication
  • Crisis informatics
  • Disasters
  • Wide-scale interaction

ASJC Scopus subject areas

  • Cultural Studies
  • Information Systems
  • Management Information Systems
  • Political Science and International Relations

Cite this

Supporting "everyday analysts" in safety- and time-critical situations. / Palen, Leysia; Vieweg, Sarah; Anderson, Kenneth Mark.

In: Information Society, Vol. 27, No. 1, 01.01.2011, p. 52-62.

Research output: Contribution to journalArticle

Palen, Leysia ; Vieweg, Sarah ; Anderson, Kenneth Mark. / Supporting "everyday analysts" in safety- and time-critical situations. In: Information Society. 2011 ; Vol. 27, No. 1. pp. 52-62.
@article{73f80c1b13874f989e064f97d2792560,
title = "Supporting {"}everyday analysts{"} in safety- and time-critical situations",
abstract = "The need for quick, timely, and accurate information is critical in emergency events. During mass emergencies, people assemble information from both official and unofficial sources. As digital access expands, people will increasingly incorporate information from digital sources into decision making and assess it against the local circumstances they experience. If we extrapolate what such behavior means for the future, we can see that information management under emergency conditions will need to become increasingly socially distributed. The key question then is how to assess the quality of information: how {"}good{"} or {"}bad{"} it is; whether it is {"}misinformation{"} or {"}disinformation.{"} Borrowing from Simon's notion of satisficing, the authors argue that people's assessment of information helpfulness and credibility is a function of the {"}everyday analytic{"} skills they employ during mass emergencies. To facilitate the critical work of {"}everyday analysts,{"} we outline a research agenda for the development of analytical support tools.",
keywords = "Citizen response, Computer-mediated communication, Crisis informatics, Disasters, Wide-scale interaction",
author = "Leysia Palen and Sarah Vieweg and Anderson, {Kenneth Mark}",
year = "2011",
month = "1",
day = "1",
doi = "10.1080/01972243.2011.534370",
language = "English",
volume = "27",
pages = "52--62",
journal = "Information Society",
issn = "0197-2243",
publisher = "Taylor and Francis Ltd.",
number = "1",

}

TY - JOUR

T1 - Supporting "everyday analysts" in safety- and time-critical situations

AU - Palen, Leysia

AU - Vieweg, Sarah

AU - Anderson, Kenneth Mark

PY - 2011/1/1

Y1 - 2011/1/1

N2 - The need for quick, timely, and accurate information is critical in emergency events. During mass emergencies, people assemble information from both official and unofficial sources. As digital access expands, people will increasingly incorporate information from digital sources into decision making and assess it against the local circumstances they experience. If we extrapolate what such behavior means for the future, we can see that information management under emergency conditions will need to become increasingly socially distributed. The key question then is how to assess the quality of information: how "good" or "bad" it is; whether it is "misinformation" or "disinformation." Borrowing from Simon's notion of satisficing, the authors argue that people's assessment of information helpfulness and credibility is a function of the "everyday analytic" skills they employ during mass emergencies. To facilitate the critical work of "everyday analysts," we outline a research agenda for the development of analytical support tools.

AB - The need for quick, timely, and accurate information is critical in emergency events. During mass emergencies, people assemble information from both official and unofficial sources. As digital access expands, people will increasingly incorporate information from digital sources into decision making and assess it against the local circumstances they experience. If we extrapolate what such behavior means for the future, we can see that information management under emergency conditions will need to become increasingly socially distributed. The key question then is how to assess the quality of information: how "good" or "bad" it is; whether it is "misinformation" or "disinformation." Borrowing from Simon's notion of satisficing, the authors argue that people's assessment of information helpfulness and credibility is a function of the "everyday analytic" skills they employ during mass emergencies. To facilitate the critical work of "everyday analysts," we outline a research agenda for the development of analytical support tools.

KW - Citizen response

KW - Computer-mediated communication

KW - Crisis informatics

KW - Disasters

KW - Wide-scale interaction

UR - http://www.scopus.com/inward/record.url?scp=78651068300&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=78651068300&partnerID=8YFLogxK

U2 - 10.1080/01972243.2011.534370

DO - 10.1080/01972243.2011.534370

M3 - Article

AN - SCOPUS:78651068300

VL - 27

SP - 52

EP - 62

JO - Information Society

JF - Information Society

SN - 0197-2243

IS - 1

ER -