Seeking the trustworthy tweet: Can microblogged data fit the information needs of disaster response and humanitarian relief organizations

Andrea H. Tapia, Kartikeya Bajpai, Bernard J. Jansen, John Yen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

76 Citations (Scopus)

Abstract

Message data has, as yet, not been adopted by large-scale, international humanitarian relief organizations in an instrumental fashion. While the largest of these organizations have adopted messaging as part of their Public Relations functions, few have used any form of message data originating in the field, at the time of disaster. The message data being contributed by bystanders and those affected by a disaster, as it is happening, has largely been deemed as unverifiable and untrustworthy, and thus construed as unsuitable for incorporation into established mechanisms for organizational decision-making. In this paper, we describe the discursive barriers to the use of microblogged data by Humanitarian NGOs during times of disaster. We present data and findings from a study involving representatives from thirteen humanitarian organizations. Our analysis suggests that the organizational barriers, both in terms of function and structure, and the data itself, form barriers to organizational use of microblogged data. We propose three socio-technical solutions to surpassing adoption bottlenecks, namely bounded microblogging, microblogged data as contextual data, and/or use of computational solutions.

Original languageEnglish
Title of host publication8th International Conference on Information Systems for Crisis Response and Management
Subtitle of host publicationFrom Early-Warning Systems to Preparedness and Training, ISCRAM 2011
PublisherInformation Systems for Crisis Response and Management, ISCRAM
ISBN (Print)9789724922478
Publication statusPublished - 1 Jan 2011
Event8th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2011 - Lisbon, Portugal
Duration: 8 May 201111 May 2011

Publication series

Name8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011

Conference

Conference8th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2011
CountryPortugal
CityLisbon
Period8/5/1111/5/11

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Keywords

  • Disaster
  • Humanitarian
  • Microblogging
  • NGO
  • Relief
  • Trust
  • Twitter

ASJC Scopus subject areas

  • Information Systems

Cite this

Tapia, A. H., Bajpai, K., Jansen, B. J., & Yen, J. (2011). Seeking the trustworthy tweet: Can microblogged data fit the information needs of disaster response and humanitarian relief organizations. In 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 (8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011). Information Systems for Crisis Response and Management, ISCRAM.