"Is more better?": Impact of multiple photos on perception of persona profiles

Joni Salminen, Jisun An, Lene Nielsen, Haewoon Kwak, Soon Gyo Jung, Bernard Jansen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

In this research, we investigate if and how more photos than a single headshot can heighten the level of information provided by persona profiles. We conduct eye-tracking experiments and qualitative interviews with variations in the photos: a single headshot, a headshot and images of the persona in different contexts, and a headshot with pictures of different people representing key persona attributes. The results show that more contextual photos significantly improve the information end users derive from a persona profile; however, showing images of different people creates confusion and lowers the informativeness. Moreover, we discover that choice of pictures results in various interpretations of the persona that are biased by the end users' experiences and preconceptions. The results imply that persona creators should consider the design power of photos when creating persona profiles.

Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
Volume2018-April
ISBN (Electronic)9781450356206, 9781450356213
DOIs
Publication statusPublished - 20 Apr 2018
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: 21 Apr 201826 Apr 2018

Other

Other2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
CountryCanada
CityMontreal
Period21/4/1826/4/18

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Keywords

  • Online data representations
  • Personas
  • User perceptions

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

Salminen, J., An, J., Nielsen, L., Kwak, H., Jung, S. G., & Jansen, B. (2018). "Is more better?": Impact of multiple photos on perception of persona profiles. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI (Vol. 2018-April). Association for Computing Machinery. https://doi.org/10.1145/3173574.3173891