Identifying and predicting the desire to help in social question and answering

Research output: Contribution to journalArticle

16 Citations (Scopus)

Abstract

The increasing volume of questions posted on social question and answering sites has triggered the development of question routing services.  Most of these routing algorithms are able to recognize effectively individuals with the required knowledge to answer a specific question. However, just because people have the capability to answer a question, does not mean that they have the desire to help.  In this research, we evaluate the practical performance of the question routing services in social context by analyzing the knowledge sharing behavior of users in social Q&A process in terms of their participation, interests, and connectedness. We collect questions and answers over a ten-month period from Wenwo, a major Chinese question routing service. Using 340,658 questions and 1,754,280 replies, findings reveal separate roles for knowledge sharers and consumers. Based on this finding, we identify knowledge sharers from non-sharers a priori in order to increase the response probabilities. We evaluate our model based on an analysis of 3006 Wenwo knowledge sharers and non-sharers. Our experimental results demonstrate knowledge sharer prediction based solely on non-Q&A features achieves a 70% success rate in accurately identifying willing respondents.

Original languageEnglish
Pages (from-to)490-504
Number of pages15
JournalInformation Processing and Management
Volume53
Issue number2
DOIs
Publication statusPublished - 1 Mar 2017

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Routing algorithms
participation
knowledge
performance
Routing

Keywords

  • Online information seeking
  • Predictive model
  • Question routing
  • Social networks
  • Social Q&A
  • Twitter

ASJC Scopus subject areas

  • Information Systems
  • Media Technology
  • Computer Science Applications
  • Management Science and Operations Research
  • Library and Information Sciences

Cite this

Identifying and predicting the desire to help in social question and answering. / Liu, Zhe; Jansen, Bernard.

In: Information Processing and Management, Vol. 53, No. 2, 01.03.2017, p. 490-504.

Research output: Contribution to journalArticle

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