Factors influencing the response rate in social question & answering behavior

Research output: Chapter in Book/Report/Conference proceedingConference contribution

27 Citations (Scopus)

Abstract

With the increasing growth and popularity of social networking sites, social question and answering has become a venue for individuals to seek and share information. This study evaluates eleven extrinsic factors that may influence the response rate in social question and answering. These factors include the number of followers, the frequency of posting, the number of at-mentioned recipients, whether or not a question contains any at-mentioned verified account, unverified account, hashtag, emoticon, expression of gratitude, repeated punctuation and interjections, as well as the topic and the posting time period of a question. We collected and analyzed over 10,000 questions from Sina Weibo. Eight out of all eleven features were found to significantly predict the number of responses received. We believe that our study is of significant value in providing insights for the design and development of future social question and answering tools, as well as enhancing the collaboration among social network users in supporting social information seeking activities.

Original languageEnglish
Title of host publicationProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
Pages1263-1273
Number of pages11
DOIs
Publication statusPublished - 2013
Externally publishedYes
Event2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 - San Antonio, TX
Duration: 23 Feb 201327 Feb 2013

Other

Other2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013
CitySan Antonio, TX
Period23/2/1327/2/13

Keywords

  • Information seeking
  • Social network
  • Social Q&A
  • Social search
  • Weibo

ASJC Scopus subject areas

  • Software
  • Computer Networks and Communications
  • Human-Computer Interaction

Cite this

Liu, Z., & Jansen, B. (2013). Factors influencing the response rate in social question & answering behavior. In Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW (pp. 1263-1273) https://doi.org/10.1145/2441776.2441918

Factors influencing the response rate in social question & answering behavior. / Liu, Zhe; Jansen, Bernard.

Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW. 2013. p. 1263-1273.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Liu, Z & Jansen, B 2013, Factors influencing the response rate in social question & answering behavior. in Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW. pp. 1263-1273, 2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013, San Antonio, TX, 23/2/13. https://doi.org/10.1145/2441776.2441918
Liu Z, Jansen B. Factors influencing the response rate in social question & answering behavior. In Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW. 2013. p. 1263-1273 https://doi.org/10.1145/2441776.2441918
Liu, Zhe ; Jansen, Bernard. / Factors influencing the response rate in social question & answering behavior. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW. 2013. pp. 1263-1273
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