Emotions and dialogue in a peer-production community: The case of Wikipedia

David Laniado, Andreas Kaltenbrunner, Carlos Castillo, Mayo Fuster Morell

Research output: Chapter in Book/Report/Conference proceedingConference contribution

26 Citations (Scopus)

Abstract

This paper presents a large-scale analysis of emotions in conversations among Wikipedia editors. Our focus is on the emotions expressed by editors in talk pages, measured by using the Affective Norms for English Words (ANEW). We find evidence that to a large extent women tend to participate in discussions with a more positive tone, and that administrators are more positive than non-administrators. Surprisingly, female non-administrators tend to behave like administrators in many aspects. We observe that replies are on average more positive than the comments they reply to, preventing many discussions from spiralling down into conflict. We also find evidence of emotional homophily: editors having similar emotional styles are more likely to interact with each other. Our findings offer novel insights into the emotional dimension of interactions in peer-production communities, and contribute to debates on issues such as the flattening of editor growth and the gender gap.

Original languageEnglish
Title of host publicationWikiSym 2012 Conference Proceedings - 8th Annual International Symposium on Wikis and Open Collaboration
DOIs
Publication statusPublished - 1 Dec 2012
Event8th Annual International Symposium on Wikis and Open Collaboration, WikiSym 2012 - Linz, Austria
Duration: 27 Aug 201229 Aug 2012

Publication series

NameWikiSym 2012 Conference Proceedings - 8th Annual International Symposium on Wikis and Open Collaboration

Other

Other8th Annual International Symposium on Wikis and Open Collaboration, WikiSym 2012
CountryAustria
CityLinz
Period27/8/1229/8/12

Keywords

  • Wikipedia
  • discussion
  • emotions
  • gender gap

ASJC Scopus subject areas

  • Computer Science Applications

Cite this

Laniado, D., Kaltenbrunner, A., Castillo, C., & Morell, M. F. (2012). Emotions and dialogue in a peer-production community: The case of Wikipedia. In WikiSym 2012 Conference Proceedings - 8th Annual International Symposium on Wikis and Open Collaboration (WikiSym 2012 Conference Proceedings - 8th Annual International Symposium on Wikis and Open Collaboration). https://doi.org/10.1145/2462932.2462944