Didn't you see my message? Predicting attentiveness to mobile instant messages

Martin Pielot, Rodrigo De Oliveira, Haewoon Kwak, Nuria Oliver

Research output: Chapter in Book/Report/Conference proceedingConference contribution

84 Citations (Scopus)

Abstract

Mobile instant messaging (e.g., via SMS or WhatsApp) often goes along with an expectation of high attentive- ness, i.e., that the receiver will notice and read the message within a few minutes. Hence, existing instant messaging services for mobile phones share indicators of availability, such as the last time the user has been on- line. However, in this paper we not only provide ev- idence that these cues create social pressure, but that they are also weak predictors of attentiveness. As rem- edy, we propose to share a machine-computed prediction of whether the user will view a message within the next few minutes or not. For two weeks, we collected behav- ioral data from 24 users of mobile instant messaging ser- vices. By the means of machine-learning techniques, we identi-ed that simple features extracted from the phone, such as the user's interaction with the noti-cation center, the screen activity, the proximity sensor, and the ringer mode, are strong predictors of how quickly the user will attend to the messages. With seven automatically se- lected features our model predicts whether a phone user will view a message within a few minutes with 70.6% accuracy and a precision for fast attendance of 81:2%.

Original languageEnglish
Title of host publicationCHI 2014
Subtitle of host publicationOne of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages3319-3328
Number of pages10
ISBN (Print)9781450324731
DOIs
Publication statusPublished - 1 Jan 2014
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada
Duration: 26 Apr 20141 May 2014

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
CountryCanada
CityToronto, ON
Period26/4/141/5/14

    Fingerprint

Keywords

  • Asynchronous Communication
  • Attentiveness
  • Availability
  • Messaging
  • Mobile Devices
  • Prediction

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Pielot, M., De Oliveira, R., Kwak, H., & Oliver, N. (2014). Didn't you see my message? Predicting attentiveness to mobile instant messages. In CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems (pp. 3319-3328). (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/2556288.2556973