Crisis in a networked world: Features of computer-mediated communication in the April 16, 2007, Virginia Tech event

Leysia Palen, Sarah Vieweg, Sophia B. Liu, Amanda Lee Hughes

Research output: Contribution to journalArticle

229 Citations (Scopus)

Abstract

Crises and disasters have micro and macro social arrangements that differ from routine situations, as the field of disaster studies has described over its 100-year history. With increasingly pervasive information and communications technology and a changing political arena where terrorism is perceived as a major threat, the attention to crisis is high. Some of these new features of social life have created changes in disaster response that we are only beginning to understand. The University of Colorado is establishing an area of sociologically informed research and information and communications technology development in crisis informatics. This article reports on research that examines features of computer-mediated communication and information sharing activity during and after the April 16, 2007, crisis at Virginia Tech by members of the public. The authors consider consequences that these technology-supported social interactions have on emergency response and implications for methods in e-Social Science.

Original languageEnglish
Pages (from-to)467-480
Number of pages14
JournalSocial Science Computer Review
Volume27
Issue number4
DOIs
Publication statusPublished - 1 Nov 2009
Externally publishedYes

Fingerprint

computer-mediated communication
Disasters
disaster
event
Communication
communication technology
Terrorism
Social sciences
information technology
Macros
History
terrorism
social science
threat
history
interaction

Keywords

  • Computer-mediated communication (CMC)
  • Computer-supported cooperative work (CSCW)
  • Crisis informatics
  • Emergency response
  • Information and communication technology
  • Peer communication
  • Social media
  • Web 2.0
  • Widescale interaction

ASJC Scopus subject areas

  • Computer Science Applications
  • Social Sciences(all)
  • Library and Information Sciences
  • Law

Cite this

Crisis in a networked world : Features of computer-mediated communication in the April 16, 2007, Virginia Tech event. / Palen, Leysia; Vieweg, Sarah; Liu, Sophia B.; Hughes, Amanda Lee.

In: Social Science Computer Review, Vol. 27, No. 4, 01.11.2009, p. 467-480.

Research output: Contribution to journalArticle

Palen, Leysia ; Vieweg, Sarah ; Liu, Sophia B. ; Hughes, Amanda Lee. / Crisis in a networked world : Features of computer-mediated communication in the April 16, 2007, Virginia Tech event. In: Social Science Computer Review. 2009 ; Vol. 27, No. 4. pp. 467-480.
@article{bfb37101dd5d40e8973d1ed5bac5206c,
title = "Crisis in a networked world: Features of computer-mediated communication in the April 16, 2007, Virginia Tech event",
abstract = "Crises and disasters have micro and macro social arrangements that differ from routine situations, as the field of disaster studies has described over its 100-year history. With increasingly pervasive information and communications technology and a changing political arena where terrorism is perceived as a major threat, the attention to crisis is high. Some of these new features of social life have created changes in disaster response that we are only beginning to understand. The University of Colorado is establishing an area of sociologically informed research and information and communications technology development in crisis informatics. This article reports on research that examines features of computer-mediated communication and information sharing activity during and after the April 16, 2007, crisis at Virginia Tech by members of the public. The authors consider consequences that these technology-supported social interactions have on emergency response and implications for methods in e-Social Science.",
keywords = "Computer-mediated communication (CMC), Computer-supported cooperative work (CSCW), Crisis informatics, Emergency response, Information and communication technology, Peer communication, Social media, Web 2.0, Widescale interaction",
author = "Leysia Palen and Sarah Vieweg and Liu, {Sophia B.} and Hughes, {Amanda Lee}",
year = "2009",
month = "11",
day = "1",
doi = "10.1177/0894439309332302",
language = "English",
volume = "27",
pages = "467--480",
journal = "Social Science Computer Review",
issn = "0894-4393",
publisher = "SAGE Publications Inc.",
number = "4",

}

TY - JOUR

T1 - Crisis in a networked world

T2 - Features of computer-mediated communication in the April 16, 2007, Virginia Tech event

AU - Palen, Leysia

AU - Vieweg, Sarah

AU - Liu, Sophia B.

AU - Hughes, Amanda Lee

PY - 2009/11/1

Y1 - 2009/11/1

N2 - Crises and disasters have micro and macro social arrangements that differ from routine situations, as the field of disaster studies has described over its 100-year history. With increasingly pervasive information and communications technology and a changing political arena where terrorism is perceived as a major threat, the attention to crisis is high. Some of these new features of social life have created changes in disaster response that we are only beginning to understand. The University of Colorado is establishing an area of sociologically informed research and information and communications technology development in crisis informatics. This article reports on research that examines features of computer-mediated communication and information sharing activity during and after the April 16, 2007, crisis at Virginia Tech by members of the public. The authors consider consequences that these technology-supported social interactions have on emergency response and implications for methods in e-Social Science.

AB - Crises and disasters have micro and macro social arrangements that differ from routine situations, as the field of disaster studies has described over its 100-year history. With increasingly pervasive information and communications technology and a changing political arena where terrorism is perceived as a major threat, the attention to crisis is high. Some of these new features of social life have created changes in disaster response that we are only beginning to understand. The University of Colorado is establishing an area of sociologically informed research and information and communications technology development in crisis informatics. This article reports on research that examines features of computer-mediated communication and information sharing activity during and after the April 16, 2007, crisis at Virginia Tech by members of the public. The authors consider consequences that these technology-supported social interactions have on emergency response and implications for methods in e-Social Science.

KW - Computer-mediated communication (CMC)

KW - Computer-supported cooperative work (CSCW)

KW - Crisis informatics

KW - Emergency response

KW - Information and communication technology

KW - Peer communication

KW - Social media

KW - Web 2.0

KW - Widescale interaction

UR - http://www.scopus.com/inward/record.url?scp=70350491889&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=70350491889&partnerID=8YFLogxK

U2 - 10.1177/0894439309332302

DO - 10.1177/0894439309332302

M3 - Article

AN - SCOPUS:70350491889

VL - 27

SP - 467

EP - 480

JO - Social Science Computer Review

JF - Social Science Computer Review

SN - 0894-4393

IS - 4

ER -