Assessment to intervention: Utilizing a staff needs assessment to improve care for behaviorally challenging residents in long term care (Part I)

Erin L. Cassidy, Craig Rosen, Joan Cook, Mark A. Greenbaum, Helen Chow, Nancy Solano, Javaid I. Sheikh

Research output: Contribution to journalReview article

2 Citations (Scopus)


This first of two papers illustrates how a staff needs assessment can serve as the foundation for ongoing collaborations between long-term care staff and consulting clinical researchers. The needs assessment was an example of a three-phase model of consultation and intervention to improve resident care and reduce staff burden in a psychiatric nursing home unit managing aggressive and disruptive residents. The first phase of the process involved gathering data via a series of semi-structured interviews with 78 staff members of a long-term care unit at the Palo Alto Veterans Hospital. The second phase, discussed in more detail in the second paper, involved implementation of a series of interventions aimed at supporting staff in dealing with disruptive and aggressive behavior. The final phase, which is continuing, is monitoring and refining the interventions based on staff feedback and the results of program evaluation. Such an approach allows interventions to target the concerns and needs of a particular setting.

Original languageEnglish
Pages (from-to)29-42
Number of pages14
JournalClinical Gerontologist
Issue number4
Publication statusPublished - 19 Dec 2005



  • Consultation
  • Geriatric
  • Needs assessment

ASJC Scopus subject areas

  • Social Psychology
  • Health(social science)
  • Clinical Psychology
  • Gerontology
  • Geriatrics and Gerontology

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