Analysis of question and answering behavior in question routing services

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

With the development of Web 2.0 technologies, social question and answering has become an important venue for individuals to seek for information that are important to their everyday lives. While prior literatures studying social question answering have suggested the possibility of routing questions to potential answerers for assistance, still little is known about how effective these question routing services are, and how individuals behave within such collaborative question answering environments. With the aim to advance the present knowledge about collaborative question answering that happens on social networking sites, in this study we collected questions and answers posted on Wenwo, a Chinese question routing service based on microblogging sites, over a ten-month period. We conduct various analyses to study individual’s question and answering behavior from multifaceted perspectives, including the contributors effort in providing helps to others, the questioner’s and the answerer’s topical interests, and their connectedness with others through the question answering processes. Our results revealed the effectiveness of Wenwo in routing social Q&A questions to potential answerers and, in the meanwhile indicated the possible bottlenecks exist in the design of the current question routing services.

Original languageEnglish
Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
PublisherSpringer Verlag
Pages72-85
Number of pages14
Volume9334
ISBN (Print)9783319227467
DOIs
Publication statusPublished - 2015
Event21st International Conference on Collaboration Technologies, CRIWG 2015 - Yerevan, Armenia
Duration: 22 Sep 201525 Sep 2015

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9334
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

Other21st International Conference on Collaboration Technologies, CRIWG 2015
CountryArmenia
CityYerevan
Period22/9/1525/9/15

Fingerprint

Question Answering
Routing
Social Networking
Web 2.0
Connectedness

Keywords

  • Collaborative information seeking
  • Social question and answering
  • Social search

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Liu, Z., & Jansen, B. (2015). Analysis of question and answering behavior in question routing services. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9334, pp. 72-85). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9334). Springer Verlag. https://doi.org/10.1007/978-3-319-22747-4_6

Analysis of question and answering behavior in question routing services. / Liu, Zhe; Jansen, Bernard.

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 9334 Springer Verlag, 2015. p. 72-85 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9334).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Liu, Z & Jansen, B 2015, Analysis of question and answering behavior in question routing services. in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). vol. 9334, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9334, Springer Verlag, pp. 72-85, 21st International Conference on Collaboration Technologies, CRIWG 2015, Yerevan, Armenia, 22/9/15. https://doi.org/10.1007/978-3-319-22747-4_6
Liu Z, Jansen B. Analysis of question and answering behavior in question routing services. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 9334. Springer Verlag. 2015. p. 72-85. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-22747-4_6
Liu, Zhe ; Jansen, Bernard. / Analysis of question and answering behavior in question routing services. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 9334 Springer Verlag, 2015. pp. 72-85 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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