A taxonomy for classifying questions asked in social question and answering

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The rapid advancement of Web2.0 technologies has made social networking sites, such as Facebook and twitter, important venues for individuals to seek and share information. As understanding the information needs of users is crucial for designing and developing tools to support their social Q&A behaviors, in this paper, we present a new way of classifying questions from a design perspective, with the aim of facilitating the development of question routing systems according to individual's information need. As an attempt to understand the questioner's intent in social question and answering environments, we propose a taxonomy of questions posted on Twitter, called ASK. Our taxonomy uncovers three different kinds of questions: accuracy, social, and knowledge. In addition, to enable automatic detection on these three types of information needs, we measured and reported on the differences in ASK types of questions reflected at both lexical and syntactic levels. Copyright is held by the author/owner(s).

Original languageEnglish
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
PublisherAssociation for Computing Machinery
Pages1947-1952
Number of pages6
Volume18
ISBN (Print)9781450331463
DOIs
Publication statusPublished - 18 Apr 2015
Event33rd Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2015 - Seoul, Korea, Republic of
Duration: 18 Apr 201523 Apr 2015

Other

Other33rd Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2015
CountryKorea, Republic of
CitySeoul
Period18/4/1523/4/15

Fingerprint

Taxonomies
Syntactics
Amplitude shift keying

Keywords

  • Information seeking
  • Social networks
  • Social Q&A
  • Social question and answering
  • Social search
  • Weibo

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

Liu, Z., & Jansen, B. (2015). A taxonomy for classifying questions asked in social question and answering. In Conference on Human Factors in Computing Systems - Proceedings (Vol. 18, pp. 1947-1952). Association for Computing Machinery. https://doi.org/10.1145/2702613.2732928

A taxonomy for classifying questions asked in social question and answering. / Liu, Zhe; Jansen, Bernard.

Conference on Human Factors in Computing Systems - Proceedings. Vol. 18 Association for Computing Machinery, 2015. p. 1947-1952.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Liu, Z & Jansen, B 2015, A taxonomy for classifying questions asked in social question and answering. in Conference on Human Factors in Computing Systems - Proceedings. vol. 18, Association for Computing Machinery, pp. 1947-1952, 33rd Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2015, Seoul, Korea, Republic of, 18/4/15. https://doi.org/10.1145/2702613.2732928
Liu Z, Jansen B. A taxonomy for classifying questions asked in social question and answering. In Conference on Human Factors in Computing Systems - Proceedings. Vol. 18. Association for Computing Machinery. 2015. p. 1947-1952 https://doi.org/10.1145/2702613.2732928
Liu, Zhe ; Jansen, Bernard. / A taxonomy for classifying questions asked in social question and answering. Conference on Human Factors in Computing Systems - Proceedings. Vol. 18 Association for Computing Machinery, 2015. pp. 1947-1952
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